Partnership Announcement

Squirro and Recenso Services Announce Strategic Partnership to Transform the Telecom Industry with GenAI-Powered Insights

Enterprise-ready Generative AI for the telecom sector

Zurich · October 18, 2024

A strategic partnership combining Recenso’s consulting and delivery expertise with Squirro’s enterprise-ready Generative AI technology — empowering telecom enterprises with actionable insights, process automation, and enhanced operational efficiency.

The Announcement

GenAI Meets Telecom Delivery Expertise

Squirro, a global leader in AI-driven insights and analytics, and Recenso Services, a telecom consultancy specializing in programme management, are thrilled to announce a strategic partnership aimed at delivering enterprise-ready Generative AI solutions to the telecommunications sector.

This partnership combines Recenso’s consulting and delivery expertise with Squirro’s enterprise-ready Generative AI technology to empower telecom enterprises with actionable insights, process automation, and enhanced operational efficiency.

The Opportunity

Unlocking New Possibilities for Telecom Enterprises

Telecoms face a unique set of challenges, from optimizing network investments to improving customer acquisition and service innovation. The Squirro–Recenso partnership addresses these challenges by merging Squirro’s GenAI platform — known for its Service Insights, Risk Insights, and Knowledge Graph capabilities — with Recenso’s deep industry knowledge and hands-on consultancy and implementation approach.

Through this collaboration, telecom companies can benefit from streamlined workflows, faster decision-making, and reduced operational costs.

92% Reduction in mean-time to initial resolution achieved through Squirro’s Knowledge Graph technology and automated ticket workflows in the telecom sector — a benchmark Squirro and Recenso aim to bring to a wider range of telecom enterprises.
Leadership Commentary

What Our Leaders Say

We are excited to partner with Recenso Services to deliver GenAI solutions that meet the specific needs of the telecom industry. By combining our AI technology with Recenso’s industry expertise, we can unlock new levels of efficiency and provide companies with the insights they need to optimize operations and drive ROI.

— Dr. Dorian Selz, CEO, Squirro

We are thrilled to announce our partnership with Squirro, which wholly aligns with our mission to help enterprises deliver successful programmes faster. Combining our industry expertise and agile approach with Squirro’s AI technology, will help us to deliver innovative solutions that drive greater return on investment for enterprises across the telecommunications sector.

— Alberto Bellofatto, CEO, Recenso Services
Key Benefits

Benefits of the Partnership

A combined offering built for telecom enterprises looking to turn AI ambition into measurable ROI.

Insight-Driven Decisions

Access actionable insights via Squirro’s AI and analytics, enabling faster and more accurate decision-making.

Efficiency Gains

Shorter resolution times and streamlined operations through AI-powered workflows.

End-to-End AI Integration

Recenso’s hands-on consulting ensures smooth implementation of AI, backed by Squirro’s enterprise-ready generative AI technology.

Proven ROI

A track record of measurable results across telecom — including a 92% reduction in mean-time to resolution — showcasing real operational efficiency and cost savings.

About Squirro

Squirro is the leading enterprise-ready generative AI solution for search, insights and automation. Squirro empowers organizations across the globe to transform enterprise data into knowledge, insights and recommendations.

Squirro has a track record of more than ten years in marrying AI, machine learning, predictive analytics, generative AI, and symbolic AI-like knowledge graphs together. Founded in 2012, Squirro is a fast-growing company with dedicated teams in Switzerland, the United States, the UK, and Singapore.

Customers include the European Central Bank, the Bank of England, Standard Chartered Bank, Oversea-Chinese Banking Corporation, Henkel, Armacell, Library of Congress and Indicia Worldwide.

Visit: www.squirro.com

About Recenso Services

At Recenso Services, our sole mission is to help enterprises deliver successful programmes faster. Our people have practical experience and unique insights in delivering complex and difficult programmes across a range of sectors, including telecommunications, media and banking.

We anticipate and address potential issues and bottlenecks to improve programme delivery success — helping enterprises achieve their transformation goals faster and cost-efficiently.

Visit: www.recensoservices.com

Let’s Talk

Ready to bring GenAI-powered insights to your telecom operations?

Get in touch with our team to discuss how the Recenso × Squirro partnership can deliver measurable efficiency, faster decisions, and proven ROI for your organisation.

Contact Us