Technology & Vendor Selection for Billing Automation at TowerCo

Client Overview

TowerCo, a telecom infrastructure company, sought to automate and streamline its Order-to-Cash (L2C) processes for improved efficiency and customer experience. Facing manual invoicing, inconsistent data, and an inflexible legacy system, TowerCo needed a scalable billing solution.

The Challenge

· Manual Billing: Labor-intensive invoice preparation.

· Data Inconsistencies: Errors and delays in billing.

· Limited Flexibility: Challenges in launching new products.

· Rigid Legacy System: Lacked adaptability and revenue assurance.

The Solution

Recenso guided TowerCo through:

· Gap Analysis: Identified system limitations and business needs.

· Future Technology Architecture: Designed a scalable framework. · Future Technology Architecture: Designed a scalable framework.

· Vendor Selection: Developed scorecards, conducted evaluations, and supported the RFP process.

· Implementation Roadmap: Provided a transition plan for system integration.

The Benefit 

· Automated Billing: Reduced manual tasks and errors.

· Streamlined RFP Process: Ensured smooth vendor selection.

· Streamlined RFP Process: Ensured smooth vendor selection. Streamlined RFP Process: Ensured smooth vendor selection.

· Clear Roadmap: Guided implementation for seamless transformation.

Key Takeaways

This transformation enabled TowerCo to automate billing, enhance flexibility, and prepare for future growth. With an optimized technology framework, TowerCo is now equipped to improve operational efficiency and customer satisfaction.