We were at CardForum 2026
CardForum 2026 is a wrap, and it was three excellent days in Seč. Our team took to the stage alongside our partner Born Digital to show AI card back-office automation working in production, built specifically for banks, card issuers, acquirers, PSPs, and payment innovators.
On stage at CardForum
On stage, we gave a live demonstration of real-time voice technology that resolves card transaction refunds end to end, with no human in the loop.
It moves past the limitations that have held voice automation back. Conversations feel natural rather than scripted: the system responds instantly, handles a wide range of languages, and adapts in the moment when a caller cuts in or changes direction.
The result is the kind of fluid, responsive experience earlier voicebots could never quite deliver, and the reaction from the room suggested plenty of others see the same potential.
AI for financial institutions, live in production
Generative AI built specifically for banks and payment companies, already running at Tier 1 institutions. Full claims lifecycle automation, from the first inbound call to back-office resolution, without disrupting the core systems banks rely on.
AI Digital Agent
Handles customer conversations autonomously across voice and digital channels, resolving requests in real time with human-level understanding, including the refund-resolution voice demo we ran on stage. It keeps routine calls away from human agents so your team can focus on complex, high-value cases.
Explore the AI Digital AgentAI Digital Worker
Automates repetitive back-office work: validating documents and policies in real time and executing workflows across systems with consistent decision logic. The result is more processing capacity, less manual workload, and higher operational accuracy, without adding headcount.
Explore the AI Digital WorkerFull Claims Lifecycle with CardGuard AI
From the first inbound call through to back-office resolution, the entire card payment claim lifecycle is automated. Disputes are resolved end to end with speed, precision, and full transparency, while increasing claim capacity and reducing cost per case.
Real-Time Risk & Audit Trail
Continuous risk and fraud detection that scans transaction, claim, and policy data to catch anomalies early, with a complete, traceable audit trail built into every interaction and back-office action.