Bringing enterprise conversational AI and Digital Humans to customer-facing operations
Conversational AI and Digital Humans, delivered with consultancy-led expertise.
Enterprise AI meets delivery expertise
Born Digital, a European enterprise-AI company specialising in conversational AI, voice agents, and Digital Humans, and Recenso Services, a digital transformation consultancy helping enterprises deliver successful programmes faster, have announced a new strategic partnership.
With deep expertise across sectors including telecoms, banking, financial services, and media, Recenso enables organisations to navigate complexity and achieve rapid, measurable outcomes through hands-on consulting and delivery excellence.
This partnership integrates Born Digital’s AI workforce platform – including AI Digital Agents for customer conversations and Digital Humans for back-office automation – with Recenso’s proven consultancy-led delivery model. Together, we offer a secure, fast-to-deploy path to automating customer operations within complex enterprise environments.
Putting an AI workforce at the front and back of every interaction
As enterprises modernise customer operations, the pressure to automate is rising on two fronts at once: the conversation with the customer, and the work that sits behind it. Most automation addresses only the first.
The Recenso and Born Digital alliance addresses both – pairing customer-facing voice and chat agents with Digital Humans that process documents, extract data, and run compliance checks. Together, the companies will help clients deploy conversational AI across voice, chat, and email, in any language and around the clock, while automating the operational work that has traditionally kept resolution times and costs high.
What our leaders say
We believe the next wave of enterprise AI adoption will be driven by execution rather than experimentation. The real challenge is helping organisations find solutions that fit into existing operations, integrate with enterprise systems, and can be adopted with confidence. That is why bringing together strong technology, enterprise expertise, and experienced delivery teams is becoming increasingly important.
Most enterprises already know what AI can do. The hard part is putting it to work across live customer operations without adding risk or disruption. Born Digital gives us a platform that stands up in demanding, regulated environments, and our delivery teams make sure it lands inside each client’s systems and processes. That combination is what turns a strong idea into a working service.
Benefits of the partnership
A combined offering built for enterprises that need to automate customer operations without compromising on security or compliance.
AI that talks & works
Customer-facing AI Digital Agents handle conversations across voice, chat, and email, while Digital Humans automate the document processing, data extraction, and compliance checks behind each interaction.
Built for regulated industries
Proven across banking, insurance, assistance, and contact-centre environments – with integration, security, and governance handled by Recenso’s delivery teams.
Faster to live
Born Digital’s no-code platform combined with Recenso’s agile delivery model moves clients from use case to production quickly – with agents built up to 10x faster than traditional development.
Measurable outcomes
A track record of real operational results – including up to 53% of interactions automated and up to 30% fewer unnecessary contacts – showing genuine cost savings and improved customer experience.
Inside Born Digital’s platform
Born Digital, recognised as a Representative Vendor in Gartner’s 2025 Market Guide for Digital Humans and a Microsoft partner, delivers an enterprise AI workforce that automates customer support, sales, and back-office operations. Its technology is already trusted by 150+ companies across 15 countries, supported by a team of 65 AI specialists.
Conversational AI & Voice AI Agents
Engage customers across voice, chat, email, SMS, and messaging channels in any language, 24/7.
Digital Humans
Configurable AI workers that interact through voice and chat while running workflows end to end.
Conversational Analytics
Reviews every call, chat, and email to surface friction, predict churn, and identify the next process worth automating.
The platform is built for the enterprise: a no-code Digital Studio for building and updating agents, pre-built connectors for systems including Salesforce, Microsoft Dynamics, SAP, and HubSpot, and integration with major contact-centre platforms such as Cisco, Avaya, Genesys, and Vonage. Born Digital is cloud-agnostic, with on-premise deployment available for organisations with strict data-residency requirements.
Helping enterprises deliver faster
At Recenso Services, our mission is to help enterprises deliver successful programmes faster. A boutique IT consulting and system integration company spanning the UK, Slovakia, and the UAE, our consultants bring hands-on experience and strategic insight to complex transformations.
Ready to bring an AI workforce into your customer operations?
Get in touch with our team to discuss how the Recenso and Born Digital partnership can automate customer-facing and back-office operations across your organisation.