Press Release: Squirro and Recenso Services Announce Strategic Partnership to Transform the Telecom Industry with GenAI-Powered Insights
Zurich, October 23, 2024
Squirro, a global leader in AI-driven insights and analytics, and
Recenso Services, a telecom consultancy specializing in program management, are thrilled
to announce a strategic partnership aimed at delivering enterprise-ready Generative AI
solutions to the telecommunications sector. This partnership combines Recenso’s consulting
and delivery expertise with Squirro’s enterprise-ready Generative AI technology to empower
telecom enterprises with actionable insights, process automation, and enhanced operational
efficiency.
Unlocking New Possibilities for Telecom Enterprises
Telecoms face a unique set of challenges, from optimizing network investments to improving
customer acquisition and service innovation. The Squirro-Recenso partnership addresses
these challenges by merging Squirro’s GenAI platform, known for its Service Insights, Risk
Insights, and Knowledge Graph capabilities, with Recenso’s deep industry knowledge and
hands-on consultancy and implementation approach.
Through this collaboration, telecom companies can benefit from streamlined workflows,
faster decision-making, and reduced operational costs. For instance, Squirro’s Knowledge
Graph technology has already enabled significant operational improvements in the telecom
sector, reducing mean-time to initial resolution by up to 92% through automated ticket
workflows. Together, Squirro and Recenso aim to bring similar transformative benefits to a
wider range of telecom enterprises.
Dr. Dorian Selz, CEO of Squirro, shared his excitement about the partnership, saying
“We
are excited to partner with Recenso Services to deliver GenAI solutions that meet the
specific needs of the telecom industry. By combining our AI technology with Recenso’s
industry expertise, we can unlock new levels of efficiency and provide companies with the
insights they need to optimize operations and drive ROI.”
Alberto Bellofatto, CEO of Recenso Services, echoed Dr. Dorian Selz's sentiment, adding
that
“We are thrilled to announce our partnership with Squirro, which wholly aligns with our
mission to help enterprises deliver successful programmes faster. Combining our industry
expertise and agile approach with Squirro’s AI technology, will help us to deliver innovative
solutions that drive greater return on investment for enterprises across the
telecommunications sector.”
Key Benefits of the Partnership
- Insight-Driven Decisions: Access to actionable insights via Squirro’s AI and
analytics, enabling faster and more accurate decision-making.
- Efficiency Gains: Shorter resolution times and streamlined operations through
AI-powered workflows.
- End-to-End AI Integration: Recenso’s hands-on consulting ensures smooth
implementation of AI, backed by Squirro’s enterprise ready generative AI technology.
- Proven ROI: Squirro and Recenso Services both have a proven history of delivering
successful projects faster that drive significant operational efficiencies, such as
reduced costs and improved processes. In the telecom sector, this includes a 92%
reduction in mean-time to resolution, showcasing their ability to deliver measurable
ROI and enhance performance.
About Squirro
Squirro is the leading enterprise ready generative AI solution for search, insights and
automation. Squirro empowers organizations across the globe to transform enterprise
data into knowledge, insights and recommendations. Squirro has a track record of more
than ten years in marrying AI, machine learning, predictive analytics, generative AI, and
symbolic AI-like knowledge graphs, together.
Founded in 2012, Squirro is a fast-growing company with dedicated teams in
Switzerland, the United States, the UK, and Singapore. Our customers include the
European Central Bank, the Bank of England, Standard Chartered Bank,
Oversea-Chinese Banking Corporation, Henkel, Armacell, Library of Congress and
Indicia Worldwide.
About Recenso Services
At Recenso Services our sole mission is to help enterprises deliver successful
programmes faster. Our people have practical experience and unique insights in
delivering complex and difficult programmes across a range of sectors, including
telecommunications, media and banking. We anticipate and address potential issues
and bottlenecks to improve programme delivery success; helping enterprises achieve
their transformation goals faster and cost efficiently.
For more information, visit:
www.squirro.com |
Recenso Services
