Conversational AI, delivered as a working part of your operations
Most customer conversations still depend on someone being available to answer them. We change that.
The Enterprise AI Workforce is Recenso Services’ AI solution – AI agents, digital humans and conversational analytics that handle support, sales and back-office work across voice, chat, email and messaging, in any language, around the clock.
We don’t sell software and step away: we build the business case, integrate the technology into your systems and processes, and stay accountable for the value it delivers – powered by Born Digital’s enterprise conversational AI platform.
From business case to realised value
Technology is the easy part. The difference between an AI pilot that stalls and an AI workforce that pays for itself is everything around it – and that is where Recenso Services works.
Start where it hurts
We start where your operation hurts: contact volumes, cost to serve, repeat calls, backlogs. We map the use cases that matter, quantify the return, and give you a case your board can approve – before any technology decision is made.
Built around your estate
We design around what you already own. Your CRM, your contact centre platform, your knowledge sources, your compliance requirements – the AI workforce fits into your estate, it doesn’t replace it.
Working automation, not a toolkit
We deliver working automation, not a toolkit. That includes the processes, the escalation paths to your people, and the operational handover your teams need to trust it from day one.
Go-live is the start
Go-live is the start, not the finish. We monitor performance against the business case, tune the agents as your operation evolves, and report the value in the same numbers we promised it in.
Chosen to enable your success
Customers and partners choose to work with us to enable their success.
Transformation Success
We execute digital programmes where the stakes are high, timelines are tight and success must be certain.
Experience Led
Experienced professionals across every project role – so quality stays consistent whether the engagement is a focused pilot or an enterprise-wide programme.
Structured & Flexible
We adapt our delivery approach and methodology to each client’s context, keeping the right balance between structure and agility.
Clarity & Focus
The same level of clarity and focus on every project, regardless of size – excellence in every delivery.
AI Powered
We use AI within our own delivery to optimise resources and efficiency – avoiding the heavy, analyst-driven approach typical of large organisations.
Powered by Born Digital
Underneath our delivery model sits Born Digital – an enterprise conversational AI platform recognised by Gartner and trusted by more than 150 companies across 15 countries, from leading banks to global telecoms. Recenso Services brings this platform into operational reality: assessed against your priorities, integrated with your systems, and run to your standards.
Automate every conversation
Voice and chat agents that automate customer support, sales and operations across voice, chat, email, SMS and messaging – 24/7, in any language.
A face for your brand
Configurable AI avatars that interact through voice and face, on-brand and multilingual, working as digital employees across customer-facing and internal teams.
Insight on every call
Real-time analysis of every call and chat to spot friction, monitor quality, trigger alerts and automate follow-ups – with the potential to reduce unnecessary interactions by up to 30%.
Ship agents 10x faster
A modular studio to design, test and launch AI agents up to 10 times faster than traditional development, with updates on demand – so changes don’t wait on a development queue.
Why it matters
Customer expectations have moved. People want answers straight away, on the channel they already use, at any hour. Contact centres carry high volumes, high costs and constant staff turnover – and traditional chatbots follow fixed scripts that break as soon as a question falls outside them.
The gap isn’t a lack of technology. It’s the distance between buying an AI platform and running one that actually resolves conversations inside your business. That is the distance our AI solution closes: AI agents that understand intent, hold natural conversations and act inside your systems – booking, updating records, resolving requests and escalating to a person when a conversation needs one – designed, integrated and managed end to end by Recenso Services.
- Automate support, sales, onboarding and back-office tasks across every channel
- Connect to CRM and core systems including Salesforce, Microsoft Dynamics, HubSpot and SAP
- Integrate with contact centre platforms such as Cisco, Avaya and Vonage
- Deploy in the cloud or on-premise, inside enterprise guardrails with full traceability
- Serve customers in any language, around the clock
Benefits
We measure success in the three areas that matter most to operations – and we stay accountable for all three.
Lower cost to serve
Automating routine conversations reduces contact centre load and absorbs high-volume tasks, freeing your people for the work that needs them. Tracked against the business case we built together.
Better customer experience
Instant, consistent answers on any channel and in any language, with a natural handover to a person when a conversation calls for it.
Insight on every interaction
Conversational analytics turns every call and chat into data you can act on – and we work with you to act on it, so quality and performance keep improving after go-live.
Ready to put an AI workforce to work across your operations?
Start with a conversation, not a demo. We’ll map where conversational AI fits your operation, what the business case looks like, and how we’d deliver it inside your systems and your goals.